Section 01
Introduction
Nustarge values the trust you place in us when you share your personal information. This Privacy Policy explains how Nustarge collects, processes, stores, and protects the personal data of every registered member and website visitor. It covers all services provided through the nustarge platform, including games, betting markets, payment processing, bonus programs, and customer support.
This policy is written to be straightforward and honest — not to hide anything behind complicated legal phrasing. If you're a Filipino player who wants to know what happens to your data when you register and play on nustarge, you'll find the direct answer in the sections below.
This Privacy Policy is part of the broader set of rules governing your use of nustarge, alongside the Terms and Conditions and the Responsible Gaming policy. Together, these documents define the full relationship between nustarge and its members. Where this policy references legal obligations, those obligations arise from applicable Philippine data protection law and any other regulations governing the nustarge platform.
Short version: Nustarge collects the personal data needed to run your account safely and legally. We do not sell your data to marketers. You have real rights over your information, and exercising them is straightforward.
Section 02
Data Controller
The data controller for personal information collected through the nustarge platform is the company operating nustarge.com. The data controller is responsible for deciding how your personal data is used and ensuring that processing activities meet applicable legal requirements. Contact details for data-related enquiries are provided in the final section of this policy.
If you have any questions about how nustarge handles your personal data, or if you wish to exercise any of your data rights, the nustarge support team is the correct point of contact. You can reach the team at support@nustarge.com. Data-related requests are handled separately from general account support and are given priority in our processing queue.
Section 03
Personal Data We Collect
Nustarge collects personal data across several categories. The exact data collected depends on how you interact with the platform — whether you are simply browsing, have registered an account, are completing verification, or are actively transacting.
| Category |
Examples of Data Collected |
When Collected |
| Identity Data |
Full name, date of birth, government ID number, nationality |
Registration and KYC verification |
| Contact Data |
Email address, mobile number, residential address |
Registration and account updates |
| Financial Data |
GCash or Maya account reference, bank account details, card type and last four digits |
Deposit and withdrawal processing |
| Transaction Data |
Deposit history, withdrawal history, bet records, game results, bonus activity |
During platform use |
| Technical Data |
IP address, browser type, device type, operating system, session timestamps |
Automatically on each visit |
| Usage Data |
Pages visited, games accessed, time spent, links clicked |
Automatically during browsing and gaming |
| Communications Data |
Support chat logs, email correspondence, complaint records |
When you contact nustarge |
| Verification Data |
Copies of government-issued ID, proof of address documents |
KYC process |
Nustarge does not intentionally collect sensitive personal data beyond what is required for identity verification. If any sensitive data is collected incidentally — for example, where a submitted document contains additional personal information — that data is not processed further and is not stored beyond the period required for the primary verification purpose.
Section 04
How Nustarge Collects Your Data
Nustarge collects personal data through three main channels: directly from you, automatically through platform interaction, and from authorised third-party services.
Directly from You
Most of the personal data nustarge holds comes directly from you. This includes the information you enter during registration, the documents you submit for identity verification, the payment details you provide when making transactions, and any information you share when contacting our support team. You are always in control of what you voluntarily provide.
Automatically from Platform Use
When you visit nustarge.com or use the platform, certain technical data is automatically recorded. This includes your IP address, the device and browser you are using, session duration, and the pages or games you access. This data is collected through standard web technologies including server logs and cookies. It is used to maintain platform security, detect fraud, and improve the overall experience for Filipino players.
From Third-Party Services
Nustarge receives limited data from authorised third-party providers to fulfil specific functions. Payment processors such as GCash, Maya, and bank partners may confirm transaction status and account ownership details. Identity verification services may confirm the validity of submitted documents. These providers are bound by their own privacy obligations and contractual agreements with nustarge that restrict how they handle member data.
Section 05
Why Nustarge Uses Your Personal Data
Every piece of personal data nustarge collects has a specific, legitimate purpose. We do not collect data for the sake of it, and we do not use your information for any purpose beyond those described here without your explicit consent or a clear legal obligation.
- Account creation and management: To create your nustarge account, link your profile to your verified identity, and maintain accurate records of your membership.
- Identity and age verification: To confirm that you meet the eligibility requirements for the nustarge platform, including the minimum age requirement of 21 years.
- Payment processing: To receive deposits, process withdrawal requests, and match transactions to the correct member accounts.
- Fraud prevention and security: To detect and prevent unauthorised account access, suspicious financial activity, money laundering, and other forms of fraud or abuse.
- Legal and regulatory compliance: To meet record-keeping, reporting, and cooperation obligations under applicable laws and regulations.
- Responsible gaming: To monitor account activity for signs of problem gambling, to apply member-requested limits and exclusions, and to fulfil obligations around player protection.
- Customer support: To investigate and resolve account enquiries, complaints, and technical issues raised by members.
- Platform improvement: To analyse usage patterns and improve the performance, usability, and game offering of the nustarge platform over time.
- Service communications: To send you essential account notifications, security alerts, and updates about policy or platform changes that affect you.
- Promotional communications (with consent): To send you information about nustarge offers, bonuses, and promotions — only if you have opted in to receive them. You can withdraw this consent at any time.
Section 06
Legal Basis for Processing
Nustarge processes personal data only where there is a lawful basis to do so. The main legal bases applicable to nustarge's processing activities are described below.
Contract Performance
Processing your identity data, contact data, and financial data is necessary for nustarge to fulfil the contract formed when you register as a member. Without this processing, nustarge cannot create and maintain your account or process transactions on your behalf.
Legal Obligation
Certain data processing — particularly for identity verification, anti-money laundering checks, and transaction records — is required by law. Nustarge is obligated to collect and retain this data regardless of your preferences, and these obligations override individual requests for deletion in most cases.
Legitimate Interests
Nustarge processes technical and usage data to maintain platform security, prevent fraud, and improve the product. These activities are pursued as legitimate interests of the business where they do not override your rights and freedoms as a data subject.
Consent
Where nustarge relies on your consent — primarily for optional promotional communications — you have the right to withdraw that consent at any time. Withdrawing consent for marketing does not affect the processing carried out under other legal bases described above.
Section 07
Who Nustarge Shares Your Data With
Nustarge does not sell your personal data to any third party for marketing or commercial purposes. Data sharing is limited to what is strictly necessary for platform operations, legal obligations, and the delivery of specific services.
Payment Service Providers
To process deposits and withdrawals, nustarge shares relevant financial and identity data with payment service providers including GCash, Maya, GrabPay, Coins.ph, partner banks such as BDO, BPI, and UnionBank, and card network processors. These providers receive only the information they need to execute the specific transaction.
Identity Verification Services
For KYC compliance, nustarge may use third-party identity verification providers. Document images and personal details are shared with these services solely for the purpose of confirming your eligibility. Verification providers are contractually bound to handle your data in accordance with applicable privacy law.
Regulatory and Law Enforcement Authorities
Nustarge may be required by law, court order, or regulatory instruction to disclose member data to relevant authorities. These disclosures are made only to the extent required and are not subject to member consent requirements where a legal obligation exists.
Platform Technology Providers
Certain infrastructure services — including hosting, cybersecurity, analytics, and game delivery — may involve third-party technology providers that process data on behalf of nustarge. These providers operate under data processing agreements that limit their use of member data to the specific services they are engaged to provide.
No unauthorised sharing. Nustarge does not share your data with third-party advertisers, data brokers, social media platforms, or any other party beyond those described above. If this ever changes, you will be notified and given the opportunity to object.
Section 08
How Long Nustarge Keeps Your Data
Nustarge retains personal data only for as long as necessary for the purpose for which it was collected, or for as long as required by law. The specific retention periods applicable to different data categories are summarised below.
- Account and identity data: Retained for the duration of your active membership plus a minimum of five years after account closure, in line with anti-money laundering record-keeping requirements.
- Transaction and financial records: Retained for a minimum of five years following each transaction in accordance with applicable financial and gaming regulations.
- KYC and verification documents: Retained for the period required by applicable regulatory obligations, typically a minimum of five years from the date of verification.
- Support and communications records: Retained for up to three years after the resolution of the relevant enquiry or complaint.
- Technical and usage data: Typically retained for up to 24 months for security and platform improvement purposes, then aggregated or deleted.
- Marketing consent records: Retained until you withdraw consent and for a short period afterwards to demonstrate that the processing was lawful while consent was active.
Where data is no longer required for any legitimate purpose and no legal obligation requires its retention, nustarge will delete or anonymise it in a secure and irreversible manner.
Section 09
Security Measures
Nustarge takes data security seriously and implements a range of technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure.
Technical Security
All data transmitted between your device and the nustarge platform is encrypted using SSL technology. Sensitive stored data — including financial details and verification documents — is encrypted at rest using industry-standard encryption. Access to production systems and member data is restricted to authorised personnel only, with access controls reviewed regularly.
Operational Security
Nustarge staff who handle member data are trained on data protection requirements and are bound by confidentiality obligations. Suspicious access patterns are monitored and flagged automatically. The nustarge security team conducts regular reviews of system access logs and vulnerability assessments.
- Two-factor authentication is available and recommended for all nustarge member accounts.
- Account activity is monitored for anomalous patterns that may indicate unauthorised access.
- Nustarge staff will never ask for your full password, card PIN, or OTP by any channel.
- In the event of a data breach that is likely to affect your rights, nustarge will notify you and the relevant authority as required by law.
Your responsibility: Platform-side security is only one part of the equation. Protecting your nustarge login credentials, not sharing your password, enabling two-factor authentication, and logging out of shared devices are equally important steps that remain your responsibility as the account holder.
Section 10
Cookies and Similar Technologies
Nustarge uses cookies and similar browser-based technologies to operate the platform, maintain your session, improve your experience, and gather analytics about how the site is used. A cookie is a small text file placed on your device by your browser when you visit a website. The cookies used on nustarge fall into the categories described below.
Strictly Necessary Cookies
These cookies are essential for the nustarge platform to function. They maintain your login session, remember your preferences within the current visit, and ensure that security controls are applied correctly. You cannot opt out of strictly necessary cookies without disabling core platform features.
Analytics Cookies
Nustarge uses analytics cookies to understand how Filipino players use the platform — which pages are visited most frequently, where users encounter difficulties, and how the platform's performance can be improved. This data is aggregated and anonymised before analysis and is not used to identify individual users.
Functional Cookies
Functional cookies remember preferences you have set — such as display settings — to provide a more consistent experience across visits. These are not strictly necessary but they improve the convenience of using nustarge.
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect how some parts of the nustarge platform work. Detailed cookie settings are available through the cookie preference centre on the platform.
Section 11
Your Data Rights
Under applicable Philippine data protection law and the principles that govern nustarge's operations, you have the following rights with respect to your personal data. These rights apply to the data nustarge holds about you as a registered member.
